FAQs

1. How long does it take to process an order?

We aim to process all orders within 1-2 business days.

2. What is the estimated shipping time for my order?

Our typical shipping timeframe is 6-12 business days. However, please be aware that actual delivery times may differ due to factors like customs processing and your location.

3. Do you offer international shipping?

We offer international shipping. If you have any questions regarding shipping to a specific location, please contact us at contact@refindustries.com before placing your order.

4. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a tracking link. You can also track your order directly here: https://refindustries.com/apps/order-tracking

5. Can I modify or cancel my order after it has been placed?

Unfortunately, once an order is placed, modifications or cancellations are not possible. Please review your order carefully before completing your purchase. However, if your order hasn't been shipped yet, you can request us to edit the shipping address by contacting us as soon as possible.

6. What should I do if my package is lost or stolen?

If your package is lost or stolen, please reach out directly to the shipping carrier. We will do our best to assist you in resolving the issue.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay. You can find more details at checkout.

8. Do you offer returns or refunds?

You can find details about our returns and refunds on our Return and Refund Policy page.